SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jocka Bay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jockabay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in less than 2 weeks to Estonia. Thanks store
I recommend it
Elegant & Luxurious Brand and As Per Described By the Seller, and Fast Shipping, and Superior Services ... We Highly Recommended ... Thank You Very Much >>>> A+++++
Perfect items, normal shipping time.
Very good team, I highly recommend.
It looks great in my car. Solid built quality.
Excellent goods, the quality is excellent. For Peugeot 407, the sole is perfect! Seller and recommend!
the item is in good quality. Everithing working like a charm. Thank you the fast shipping and the cool item. recommended store.
Flawless design, pleasant materials and well-defined parts without production problems. A minus that the product advertisement does not show you is the clamping on the headrest, clamping that is not fixed and rigid as it should be, the spring does not forcefully push the two arms so there is movement on the whole.
Exactly to the description and I arrive very quickly to Canary Islands. It fits well, I bought it for the back seat of a 208 Peougeot. Very good communication with the store.
Best quality, low cost, fast delivery, appreciation, friend!
Excellent fastening, keeps the eye well. Recommend!
Very useful accessory especially for traveling. Perfectly fits the headrest of the machine. Great
Very good quality, perfect delivery
Good looks
good.
Perfektný som veľmi spokojný je Super
Perfectly matched with both for tablet and for headrest holder. High quality plastic, good design. Strongly recommended product. Children are very satisified.
At first HUGE thanks to this store for him cooperation with sending my goods, because two times was my parcel returned by carrier! The product is high quality as Baseus brand has. Really firm construction, in car holds firm! I was quite surprised with its weight - it seems to be built from aluminium piece! Can only recommend this seller and Baseus products too! Thank you again!
excellent product. great quality and finish. Baseus never disappoints
Ordered the 2611/2020 received beginning of the year excellent product as always I strongly recommend the baseus products, I recommend this support and the store
Top!
Great product with excellent built quality. As expected from Baseus. Recommend it.
Perfect
This is my second order they are too practical for my children always satisfied