SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jocka Bay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jockabay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все норм, пришли в течение недели. Доставка из Москвы до дверей. Все работает, рекомендую!
The goods went very long 46 days finally came. Headphones at first glance are good, they work.
Earphone bomb Delivery week Courier brought to work Was charged for 70% put the phone and another headphones Phone charged I for 40% Earphone totally That is 6000 Ma. there is no For headphones enough for eyes I'm happy with the purchase, I did not track the track Happy new year!!
received my order and am so happy.thank you store.
Good Goods, I do not use often, everything works properly
Headphones are, all super, play at a high level, Basat, the charge holds exactly more than 5 hours, all day I listened, they only sat down for the evening, they and the bank for two times the charging is enough, with zero
Fire at all!!!!! Sound good! Thank you! Recommend!!!!
I liked the headphones very much, they were charged for 90 percent, the sound is excellent, delivery a week before St. Petersburg
It arrived very quickly, even compared to the delivery time to the pandemic. The product corresponds to the description.
It came quickly... very well packed, everything is whole. Headphones cool! sound clean, comfortable to wear
All as U ordered ...
The parcel reached in 22 days, tracked all the way, the store did not delay with the shipment, packed reliably, pupyrki did not regret), the box came safe and safe. The sound is powerful with good bass, I liked the sound. In the ears sit tight and do not fall out. The companion perfectly hears when talking on the phone. Very good value for money. I hope that they will last a long time. Thank the seller for the good work!
Excellent headphones for their price (1600r) looked at YouTube review there shown how to use, with the instruction it is not clear, play well and loudly, connect quickly, there are almost no breaks and transmittance of sounds. Indicator 2 week works. Cons though well sit in the ears but this is not sports headphones during the run fell right on the asphalt but nothing happened to him. The battery is somewhere 2 times less than 3000 mAh, I do not know why they overtake in the description, and do not write honestly, for headphones this for the eyes, and this is a pleasant bonus. And if you need a good powerbank, it is better to buy a separate device. I'm happy with the purchase! We came in a month.
Pretty fast shipping. Tracked. Everything works. I bought a child. He's delighted! In the ears, the headphones keep well. The case is neat, the charge is tracked. The sound is good, but I'm not a music lover... Someone might not like it. Control is simple. Instruction in English. Thank you store!
Worthy headphones for their price. To the store there are no complaints, everything was carried in perfect form in an acceptable time.
The product corresponds to the description, it looks good and high quality, it reached Poland in 10 days. Sounds pretty good, this is my first headphones, there is nothing to compare))).
It came in 18 days, the sound is good! Very satisfied
отличные наушники, друг дал попользоваться, мне понравились и я заказала себе тоже
Very convenient thing! And the phone can be charged and listen to music. I buy the second one already, the first one was a charging socket. For this jar took another magnetic thing for charging, so as not to withstand the wire every time. Thus, two pairs of headphones that both work and charge alternately, very convenient.